Privacy Policy

At LotusVida, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our brand.

Privacy policy

1. Information We Collect

We collect information to fulfill your orders and improve your experience, including:

  • Personal information: name, email address, shipping/billing address, and phone number.
  • Payment Details: securely processed via trusted payment gateways. We don’t store credit card numbers.
  • Usage Data: browsing behavior, device information, and IP address to help us understand how you use our site.

2. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Communicate with you about your order or support inquiries
  • Send updates, newsletters, and promotions (only if you opt-in)
  • Improve website functionality and user experience

3. Sharing Your Information

We never sell your information. We may share it with:

  • Trusted service providers (shipping, email marketing, analytics)
  • Legal authorities if required by law or to protect our rights

4. Cookies

Our site uses cookies to enhance your experience and analyze performance. You can control cookies through your browser settings.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Opt out of marketing emails at any time
  • Contact us to request data or ask questions

6. Data Security

We use SSL encryption and secure servers to keep your data safe. While no system is 100% secure, we do everything we can to protect your privacy.

7. Changes to This Policy

We may update this policy to reflect new practices or regulations. The “Effective Date” above will always show when it was last revised.